Welcome to the FAQ section for our BoomBoom.id sneaker’s online shop!
Below are some commonly asked questions and their answers to help you with your shopping experience. If you have any other questions, feel free to reach out to our customer support team.
Boomboom.id was established in 2016, a resell aftermarket sneakers & apparel specialist that started through online store, then open an offline store that is located in KH. Ahmad Dahlan No. 30, Jakarta Selatan, providing sneakers and streetwear collection that are rare and limited.
We specialize in sneakers & streetwear items that are no longer available at retailers. In many cases, these items has sold out immediately upon their general release. Brands that we carry are Air Jordan, Nike, Adidas, New Balance, Converse, Vans, and many more.
To place an order, follow these simple steps:
• Browse our website and select the sneakers you want to purchase.
• Choose the desired size and click the “Add to Cart” button.
• Once you’ve added all the sneakers you want, go to your shopping cart, and click “Checkout.”
• Enter your shipping and payment information, and then confirm your order.
BoomBoom.id has prepared several category size charts from several brands on the ‘Sizing Chart‘ tab, so please adjust them according to your foot size.
We accept various payment methods, including bank transfer (BCA, BNI, BRI, BSI, CIMB, Danamon, Mandiri, Standard Chartered, US Card), QRIS, and cash at our store. All of our payments are guaranteed to be trusted and legit.
BoomBoom.id has an automated system that will keep you updated about your order, you will receive a shipping confirmation email containing a tracking number. You can go to the ‘Order Tracking‘ tab under Support, to check your purchase history and track your ongoing orders.
Yes, we offer international shipping. During the checkout process, you’ll be able to select your country for delivery. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Shipping costs may vary depending on your location and the selected shipping method. The exact shipping cost will be calculated and displayed during the checkout process before you finalize your order. We use GoJek, GoCar, Grabike, Grabcar, JNE, Lalamove, for local shipping courier, and DHL for international courier. Pickup in store is free.
For deliveries using GoJek, GoCar, Grabike, Grabcar, and Lalamove, we only serve it during business hours 11.00-20.00 and specifically for the JADETABEK area. After that you will get an order note when using the GoJek, GoCar, Grabike, Grabcar, and Lalamove delivery services.
Shipping times depend on your location and the chosen shipping method. Once your order is placed, we’ll provide you with an estimated delivery time.
The condition is that you must record a video (do not accept photos) from the outer packaging until you hold the shoes.
Complaints are considered invalid if the unboxing video is not from the start of the package opening.
Without video unboxing: No Complain.
We want you to be satisfied with your purchase. If you’re not happy with your sneakers for any reason, you may return them within 1 days of receipt. The sneakers must be unworn, in their original condition, and in the original packaging. Please refer to our “Returns Policy” page on our website for detailed instructions on how to initiate a return.
Yes, all the sneakers we sell are 100% authentic. We source our products from reputable suppliers and authorized distributors.
If the sneakers you want are out of stock, you can sign up for email notifications to be alerted when they are back in stock. Additionally, we regularly update our inventory, so keep an eye on our website for restocks. Otherwise, we kindly advise you to make a pre-order by directly contact to our staff.
For any questions, concerns, or assistance, you can reach out to our customer support team through the “Contact Us” page on our website or via email/phone. We strive to respond to all inquiries as quickly as possible.
Happy sneaker shopping! We hope you find the perfect pair of kicks that suit your style and needs. If there’s anything else you need help with, don’t hesitate to contact us.